I recently (this past December) requested an inspection and estimate on a mold issue on a home in Anthony, WV. Your technician, Robert Dogan, came to the house and did a complete and professional inspection of the property and gave us an idea of what it would cost to remediate. He took his time and explained the process in detail. We decided, based on that and other physical considerations, it would not be cost effective to proceed and instead donated the property to Habitat for Humanity. It turned out to be a win/win for us and HFH. I just wanted to write and say what a helpful, courteous and forthcoming person Mr. Dogan is and what a pleasure it was dealing with him. Although we did not use SERVPRO it speaks well of you company that you have such employees. Sorry it took so long to get around to writing this, life gets in the way sometimes. Thank you for your time. 

"SERVPRO did a great job cleaning our basement carpet. We have an older dog and a new small puppy and that is the area where they stay when they are in the house. SERVPRO did great. The staff was courteous and professional. They actually went above and beyond the call to duty."

On the Thursday before the long Memorial Day weekend, I had an extensive water leak at my home in Bluefield. My insurance agent arranged for SERVPRO to assist in mitigating the damage. You guys showed up promptly on Friday, and cleaned up where necessary, removing all the ruined drywall and insulation. You placed several industrial dehumidifiers upstairs and downstairs to run over the weekend, then treated the whole house with anti-bacterial agents and whatever else was necessary.

 This was a stressful incident, but your thoroughness and courtesy made a difficult situation much more manageable. I appreciate your efforts and would recommend you to anyone who found themselves in similar circumstances.

Thanks.

We recently had water damage from a leaking pipe in our wall which caused damage to the wall and hardwood floors, SERVPRO of Beckley was called through our insurance company to repair all the damage. The individuals from SERVPRO were very professional and courteous and made the whole situation stress-free. The work done by SERVPRO of Beckley was impeccable and the finished product is better than we could of hoped for, we would highly recommend SERVPRO of Beckley for any repair work in your home and we will also recommend them to our family and friends.

All the workers from SERVPRO were excellent. Robert and Chuck were very respectful and they are an asset to your business. My wife and I are very pleased with their work.

I just wanted to send a message saying the crew you sent to my home yesterday was outstanding. Jeremy, Lloyd and Anthony (I hope I have their names correct) were very professional, exhibited a strong work ethic and genuinely liked each other. Your company was well represented by these gentlemen. I told them they were my “heroes of the day”.

Thank you for your timely response to my situation

Highly recommended. Quick response, top notch work and reliable crews.

The young man that came and did the site survey was very courteous and knowledgeable in determining what needed to be done (removal of furniture etc and flooring) so that it could be determined how much damage was done to sub-flooring and walls by the water and what kind of clean up action would need to be taken. The young man that was sent to provide service for our water damage was very courteous and knowledgeable about what needed to be checked for possible contamination (mold) and water damage both in the house and in the craw space under it.  He positioned the equipment to allow for the moisture in the sub-flooring to be dried thoroughly.  He made sure we knew how to contact him in the event he was needed as the fans and dehumidifier etc were set up on a Friday and would need to be left running until Monday at least.  Two young men came on Monday to see if everything was sufficiently dry.  It was and they were both very courteous and professional as they removed the equipment.  We will highly recommend "SERVPRO" to anyone that would need their services. If we were rating on a scale of 1 to 10 for each area reviewed it would be all 10s(except maybe for the noise of the fans running 24 hrs a day,. which had to run to dry the moisture)  Office staff that we talked to were very courteous and helpful.   Totally Outstanding Service  

This highly competent team came to the rescue! My beautiful basement took on lots of water from the hot water tank. The extensive damages involved three rooms. They arrived very quickly! They prevented more damage, thoroughly dried and disinfected everything! They removed personal property to a dry area. It was huge! Because of the confidence they inspired with the initial mitigation, I elected SERVPRO of Beckley to also handle all the repairs - new wood floors, carpet pads, baseboards. It was seamless and hassle-free. The job they did was OUTSTANDING! Every person of the SERVPRO team was kind, supportive and sensitive to all my concerns. By the end of the job, I felt like I was saying goodbye to family. A heartfelt Thank YOU to SERVPRO!

The young men were very good workers, answered my questions and cleaned up. I was very pleased with their conduct & work. I do not see any way they could improve their performance in the future.

On site to begin clean-up within minutes of original call for assistance. Stayed on top of the job, which was extensive, keeping me posted along the way....always a step ahead. While you can never call this type of an experience "good", the job done by SERVPRO was over the top!

Finally I get a note to you to express my gratitude for all of your help with the carpet at the parsonage. I was at a loss as to how to proceed with it all - but you entered the process and it alleviated my anxiety immediately. All went well and worked well. I was impressed with the kindness and attention to detail your crew had. I'm grateful to God for your faith and witness as part of the Temple, as well as for your friendship. Grace is with you.